• Coordination / processing of major incidents
• Ensuring rapid resolution with the required specialists or task force management if required
• Ensuring smooth communication to the target groups using the appropriate channels
• Documenting cases and initiating and tracking the subsequent problem management process
• Management / coordination of the further development of the global Incident and Problem Management processes
• Standardising the global IT locations in Asia and Europe with regard to the Incident and Problem Management processes
• Working on-call duty approximately every 5 weeks

• Several years (5+) of practical experience in the areas of incident and problem management
• This experience being in complex IT system landscapes in large companies such as banks or insurance companies
• Ability to grasp things quickly and an independently, having a structured and reliable way of working
• Resilient, team-oriented and flexible personality with good communication and assertiveness skills
• Hands-on mentality, with the willingness to take responsibility and lead in the various subject areas

• Relevant IT certifications
• German language is a strong plus
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Contract duration:

• 12 months with option of extension

• English (C1+)